The value of having the right connections can’t be underestimated. In the business world, it opens doors, ensures you are talking to the right people and helps to close deals. On a personal level it can result in getting tickets to your favorite sold-out concert or scoring great seats for a sporting event such as an opening day baseball game.
Being connected also has its merits within the trucking industry. The recent results of a GreenRoad survey support this idea.
Fleets are already deploying connected technology with 57 percent using web-based services, the survey notes. Those who haven’t adopted connected fleet technology yet have a strong interest and intention to do so in the near term.
GreenRoad defines the connected fleet as a combination of Software as a Service (SaaS) -based offerings and smartphone and mobile technology enabled by high-speed connectivity, often using a range of integrated technology-based solutions. This arrangement helps fleet managers and drivers work more efficiently by allowing access to detailed, real-time data for tackling deeper analysis and reporting.
Fleets are actively shopping for technology and more than half are always eyeing new methods that will help them better manage their fleet, according to the survey.
One such solution, a web-based service management platform, clearly has its merits not just for fleets but for the entire trucking ecosystem including manufacturers, dealers and service locations. Such a cloud-based approach allows all parties to better work together by jointly accessing and sharing information. This results in better and more-timely service management decisions.
This economical platform brings together separate silos of information to provide immediate and timely details on recalls, service bulletins, part numbers, fleet specific part pricing and in-service dates.
Connectivity also means real-time integration and access to vehicle specific information providing fleets with an easy way to capture and maintain inspection, maintenance and repair requirements.
Truck manufacturers, dealers and service locations gain the ability to provide customers with a common and consistent web-based service initiation and write-up process.
Service providers at hundreds of locations have reported:
- Improvements of 10 to 25 percent in effective labor rates
- Increases of at least .5 labor hours as well as additional part sales per repair order
- Significant jumps in technician productivity and higher customer satisfaction
Hundreds of fleets with more than 200,000 assets are also benefiting. By using such a platform, Prime, Inc., a Springfield, Missouri-based refrigerated, flatbed, tanker and logistics trucking company is able to capture data more accurately and quickly. The platform seamlessly integrates into Prime’s maintenance management software improving productivity and saving the fleet $80,000 annually.
It is little wonder that web-based platforms are catching on. The trucking ecosystem has made a connection with this technology which benefits all parties in the trucking service ecosystem.