Tag Archives: Dick Hyatt Angry Man

Led Zeppelin could very well have been talking about the fate of the fleet manager when the group sang, “Communication breakdown, it’s always the same, having a nervous breakdown, drive me insane.” A service event comprises a great deal of information. Each stage of the process contains valuable details. But why is it so difficult for fleets to gain access to all relevant facts about a specific event? There’s no reason why particulars related to warranty and repair work as well as analytical trends about a vehicle shouldn’t be available at your fingertips. After all, since you are paying for… Read More »

Technology has profoundly impacted generation after generation whether it is inventions such as the telephone, combustion engine or simply the ability to harness the power of electricity. Like it or not, more recent innovations including the Internet, cell phones and a wide array of other gadgets are not only here to stay but only continue to be improved upon. A recent blog by Seth Godin asks how long before you can’t to do your job “without understanding the state of the art?” This question is particularly applicable to the trucking industry. Technology isn’t about to disappear. In fact, you simply… Read More »

Thanks for visiting us in Tampa, Florida at the Technology & Maintenance Council (TMC) 2012 Annual Meeting. All of us at Decisiv that participated in the show and, in particular, the Service Provider Workshops enjoyed and valued the interaction with our customers and partners. We hope you did as well. Decisiv makes a big commitment to helping drive the conversation in the Fleet Maintenance market. We’re also dedicated to sharing our insight at industry forums such as TMC by leading many of the sessions in the Service Provider track. We feel this is necessary to help move the industry forward…. Read More »

Innovation leading to quantum leaps in productivity never, or rarely, is made by incumbent systems providers. They are too mired in the current way of doing business, the technology they used years ago and they employ people with skill sets that don’t understand how to take advantage of newly available tools that make these leaps possible. Nor does it make any sense for companies that are users of technology  to try and fund the creation of the technology. Their core competencies, skill sets and management style are designed to support their core business. You’ll be hard pressed to find a… Read More »