Tag Archives: fleet management systems

Led Zeppelin could very well have been talking about the fate of the fleet manager when the group sang, “Communication breakdown, it’s always the same, having a nervous breakdown, drive me insane.” A service event comprises a great deal of information. Each stage of the process contains valuable details. But why is it so difficult for fleets to gain access to all relevant facts about a specific event? There’s no reason why particulars related to warranty and repair work as well as analytical trends about a vehicle shouldn’t be available at your fingertips. After all, since you are paying for… Read More »

It is little wonder that breakdown managers always seem to be on the edge of crisis. Ensuring trucks are properly routed for service and replacement vehicles are available when needed is a seemingly endless loop of poor information and fragmented communication. These managers must consult multiple sources on the Internet, lists kept in the desk drawer, spreadsheets filed in folders and even service locations memorized over the years in order to best address the needs of the fleet operation. This process folds in on itself and circles around so many times for a breakdown manager that his day must often… Read More »

While Pete Townshend may not have had iPads and 4G phones in mind when he wrote “Going Mobile” more than 40 years ago, the sentiment of being untethered was certainly similar. The Who song highlights the virtues of a mobile home and traveling on a whim. Today, mobility is all about tablets, sophisticated cell phones and the ability to use these devices anywhere and anytime. This technology has become so prevalent that it seems to be a part of most office environments even if those businesses don’t have a clear mobile strategy. These tools are clearly beneficial to the trucking… Read More »

The percentage of uptime of a machine or platform is often considered the gold standard in many businesses. Within the computer industry, for instance, it is used to measure an operating system’s reliability or stability. Uptime is certainly an important attribute within the trucking industry. However, it is a fallacy that uptime is the most critical aspect to a fleet operator. More important — the true measure of success — is how many orders are being filled and the percentage of orders which are delivered on time. This doesn’t mean we should minimize the value of a high uptime as… Read More »