Tag Archives: fleet

If you have a painful experience with your dentist, you’ll likely find a new one. The same can be said about restaurants you may frequent. You’ll avoid the place which failed its health inspection. Instead you’ll return to a spot where the service and food were amazing. Such a mental inventory is how you ensure you have a pleasant checkup or a great meal. Given the usefulness of such an approach, isn’t it surprising that you aren’t ranking and managing the service locations used by your fleet? The rewards of such a system are truly incredible if a consistent and… Read More »

Every service event on the Decisiv Service Management platform tells a story. Here are two stories (with participant and company names changed to protect identities) on the value of having service history across a dealer group or service network available to a fleet. Story #1 – “Turbo Issues” Fleet Complaint: external turbo issues … pick up at earliest possible time From: Dealer B <Barry> To: Fleet <Bill> Date: 06/14/2011 at 09:04 AM EDT external Will pick [unit up] this morning 06/14. Thanks From: Fleet <Bill> To: Dealer B <Barry> Date: 06/14/2011 at 03:05 PM EDT external Turbo part on its… Read More »