Tag Archives: management

KASH (Knowledge, Attitude, Skills, and Habits) is the working foundation of every Human Being. You can pick up any management book and find these attributes described in one form or another. I’d like to focus on how these have to change as you move from a “Doer” to a “Manager” (see my first post in this series, “Managing vs. Doing”). Knowledge is a part of you that has grown over many years. It starts with the knowledge you learn from your family influences, moves to the things learned and retained through your educational life. That foundation then gets built up… Read More »

Announcing a new blog series by Jack Porter, based on his experiences working with successful Service Organizations and Leaders in the Heavy Duty Repair Business. The focus of this new series is on Managers in the Service space (Carriers and Service Providers), to help them manage through the challenging waters of Heavy Duty Truck Service. The first post in this series is on “Managing vs. Doing.” No matter if you are a new entry level Manager to this space or a veteran Manager, the biggest behavioral conversion I see is a Leader moving from being a “Doer” to being a… Read More »

The supply chain in our economy has been literally blown to bits during the past decade. Consumers communicate directly with factories and place orders without human intervention. Internet retail pioneers like Amazon.com have perfected the science of shipping purchased goods with minimal human handling and manufacturers such as Dell have eliminated their entire distribution network with direct-factory shipping and order management. (…and of course Mr. Jobs has single-handedly reinvented the music business). Customer support services in most industries have also moved to an Internet-based model with chat sessions that can be remotely hosted and fully distributed becoming the norm. Indeed,… Read More »