Hello from Tampa, Florida! Most of us at DecisivConnect are at the Technology & Maintenance Council 2012 Annual Meeting this week. If this is your first time visiting the site, welcome.  DecisivConnect is published by Decisiv, the company behind the management platform used by companies like Volvo Trucks North America and Mack Trucks dealers, the WheelTime Network of Detroit Diesel-Allison distributors, Prevost repair facilities and Freightliner locations. In conjunction with the show, Decisiv is very proud to announce our proprietary Service Index. The Service Index is a data driven performance metric to help fleet owners manage service events more efficiently… Read More »

Beyond regulation, there may not be too many ties between the trucking industry and the federal government. But when it comes to eliminating waste, duplication and inefficiencies these very different segments may see eye to eye.  For the government, a big push toward adopting cloud-based applications and services can partially be attributed to its annual spending of more than $80 billion on IT-related purchases and efforts.    Karen Evans, former head of the Office of Management and Budget’s IT organization, believes using cloud computing could shave 15 to 20 percent off the federal IT technology budget. The caveat, Evans told Nextgov,… Read More »

The idea of cloud-based applications and services has received a great deal of attention lately but many envisioned such an environment when the Internet first began to emerge more than two decades ago. The use of Gmail and Apple’s iCloud, however, demonstrates this vision has become a reality. Cloud computing at its simplest level focuses on services rather than products with shared resources, software, and information delivered to PCs, Macs and other devices over a common network such as the Internet. Many organizations already benefit from cloud computing. Small and medium-size businesses (SMBs), companies with less than 500 employees, are… Read More »

Customer service advisors (CSAs) face a world of chaos from the time they arrive at work until they leave the service facility and head home – and sometimes even after that. And technology intended to keep us better connected and more accessible hasn’t necessarily translated to making life easier. Decades ago, we saw the CSA wearing a pager on his belt. Then car phones, handheld cell phones and ultimately push-to-talk wireless devices and networks emerged. These developments increasingly made CSAs readily available to take part in conversations about the status of a repair or other critical issues. But those discussions… Read More »